Value-based health care is no longer just a theoretical model—it’s a real movement starting to transform the way health care is managed. Payers, hospitals, and clinicians around the world are increasingly measuring and reporting patient outcomes to improve care. Major players—including Medicare and Medicaid in the U.S., the National Health Service in the UK, the National Health Care Institute in the Netherlands, and several leading European university hospitals—have all made great strides in this area.
As more payers and providers make value-based health care a central part of their management models, they face the challenge of defining and selecting the right outcomes to measure and report. Few conventional metrics reflect a patient’s real-world outcomes: immediate treatment consequences, the recovery process, state of mind, and the return to good health. Through our work with payers and providers globally, we developed a set of principles to help clinicians and leaders measure the outcomes that really matter to patients.